Order & Shipping
Product Inquiries
Product Usage
A/S Issues
Q.
How can I purchase a product, request a return, or receive after-sales service?
For product purchases, returns, or after-sales service inquiries, please contact our Customer Service Center.
Please refer to the contact details below, and we will provide prompt assistance and guidance.
(T. +82-31-767-3072, M. 010-2044-3072, F. +82-31-767-3078, E. caretech_m@hanmail.net)
Please refer to the contact details below, and we will provide prompt assistance and guidance.
(T. +82-31-767-3072, M. 010-2044-3072, F. +82-31-767-3078, E. caretech_m@hanmail.net)
Q.
Who can benefit from Shoulder and Elbow CPM therapy?
Shoulder and Elbow Continuous Passive Motion (CPM) devices are commonly used for patients undergoing orthopedic treatment or rehabilitation following conditions such as frozen shoulder (adhesive capsulitis), rotator cuff repair, shoulder replacement surgery, humeral fractures, and other shoulder or elbow injuries.
CPM therapy helps prevent joint stiffness, soft tissue adhesions, and restricted range of motion during the early stages of recovery.
By providing controlled and repetitive passive joint movement within a safe range, it supports rehabilitation and promotes improved joint mobility and functional recovery.
CPM therapy helps prevent joint stiffness, soft tissue adhesions, and restricted range of motion during the early stages of recovery.
By providing controlled and repetitive passive joint movement within a safe range, it supports rehabilitation and promotes improved joint mobility and functional recovery.
Q.
Who can benefit from Knee CPM therapy?
Knee Continuous Passive Motion (CPM) devices are commonly used during the early stages of rehabilitation following total knee replacement (TKA), anterior and posterior cruciate ligament (ACL/PCL) reconstruction, ligament and tendon repair, cartilage procedures, and fracture surgeries.
CPM therapy helps prevent joint stiffness and soft tissue adhesions after surgery while reducing pain and swelling.
By providing controlled, repetitive passive movement within a safe range of motion, it supports the recovery of joint mobility and helps patients return to their daily activities more effectively.
CPM therapy helps prevent joint stiffness and soft tissue adhesions after surgery while reducing pain and swelling.
By providing controlled, repetitive passive movement within a safe range of motion, it supports the recovery of joint mobility and helps patients return to their daily activities more effectively.
Q.
What is the expected service life of the product?
The service life of the product may vary depending on the operating environment and usage conditions.
However, the motor, which is the primary driving component, is generally expected to last approximately 5 to 10 years under normal use.
In medical institutions, the product is typically used for around 5 years on average.
As the product ages, wear and tear on consumable parts and key components may increase maintenance and repair costs.
Regular inspection and proper maintenance are recommended to ensure optimal performance and longevity.
However, the motor, which is the primary driving component, is generally expected to last approximately 5 to 10 years under normal use.
In medical institutions, the product is typically used for around 5 years on average.
As the product ages, wear and tear on consumable parts and key components may increase maintenance and repair costs.
Regular inspection and proper maintenance are recommended to ensure optimal performance and longevity.
Q.
Where can I find the product manual and catalog?
Product manuals and catalogs are available for viewing and download on the CARETECH website.
They are also included in the product package upon purchase.
If needed, we can provide electronic copies by email upon request.
For certain models, the user manual may be stored in a designated holder or compartment attached to a specific location on the device.
They are also included in the product package upon purchase.
If needed, we can provide electronic copies by email upon request.
For certain models, the user manual may be stored in a designated holder or compartment attached to a specific location on the device.
Q.
Where can I watch product-related videos?
Product-related videos are available on CARETECH’s official YouTube channel.
You can also access related videos and information by searching for “CARETECH” using your preferred internet search engine.
Our video content includes product introductions, operation guides, clinical applications, and other helpful resources to assist users in understanding and utilizing our products.
You can also access related videos and information by searching for “CARETECH” using your preferred internet search engine.
Our video content includes product introductions, operation guides, clinical applications, and other helpful resources to assist users in understanding and utilizing our products.
Q.
How much space is required to install the product?
To install the product, you will need a bed or chair for the patient, along with sufficient space for the device.
In most cases, an area equivalent to the size of a standard single bed is sufficient.
Depending on the model, the device can be used in either a bed-based or chair-based environment.
Please refer to the product specifications for detailed installation requirements.
In most cases, an area equivalent to the size of a standard single bed is sufficient.
Depending on the model, the device can be used in either a bed-based or chair-based environment.
Please refer to the product specifications for detailed installation requirements.
Q.
Where should the product be installed?
The product should be installed on a stable and secure surface.
Depending on the model, it can be used in either a bed-based or chair-based environment.
In general, the device is placed on a flat surface, on or beside a bed, or in an area where the patient can sit comfortably in a chair while using the device.
Please ensure that sufficient space is available for both the patient and the equipment to operate safely and effectively.
Depending on the model, it can be used in either a bed-based or chair-based environment.
In general, the device is placed on a flat surface, on or beside a bed, or in an area where the patient can sit comfortably in a chair while using the device.
Please ensure that sufficient space is available for both the patient and the equipment to operate safely and effectively.
Q.
What precautions should be taken when using the product?
Before using the product, please ensure that you have thoroughly read and understood the operating instructions and that the device is properly adjusted and positioned according to the patient’s body size and condition.
Care should be taken to prevent components such as footplates, covers, or other moving parts from coming into direct contact with walls or surrounding objects.
Users should also operate the device within the specified adjustment ranges for each model (e.g., thigh length settings for Knee CPM devices).
Avoid dropping the device or exposing it to strong impacts.
If unusual noise, excessive vibration, device malfunction, or patient discomfort occurs during use, discontinue operation immediately and contact our service team for inspection and assistance.
Care should be taken to prevent components such as footplates, covers, or other moving parts from coming into direct contact with walls or surrounding objects.
Users should also operate the device within the specified adjustment ranges for each model (e.g., thigh length settings for Knee CPM devices).
Avoid dropping the device or exposing it to strong impacts.
If unusual noise, excessive vibration, device malfunction, or patient discomfort occurs during use, discontinue operation immediately and contact our service team for inspection and assistance.
Q.
What should I do if the pad becomes soiled or contaminated?
If the pad becomes soiled, please clean it gently with a dry towel or clean gauze to maintain proper hygiene.
Regular cleaning is recommended to keep the pad in good condition.
If the pad becomes heavily contaminated, damaged, or unsuitable for hygienic use, it should be replaced.
Replacement pads are available for purchase through CARETECH.
Please contact our Customer Service Center for assistance.
Regular cleaning is recommended to keep the pad in good condition.
If the pad becomes heavily contaminated, damaged, or unsuitable for hygienic use, it should be replaced.
Replacement pads are available for purchase through CARETECH.
Please contact our Customer Service Center for assistance.
Q.
Can I perform repairs or maintenance on the device myself?
Due to the nature of medical devices, self-repair is generally not recommended.
To ensure patient safety, product reliability, and compliance with applicable regulations, all inspections and repairs should be carried out by the manufacturer or an authorized service provider.
In certain cases, organizations that are legally authorized and qualified to perform medical device repairs may carry out simple maintenance tasks or replace minor components.
However, critical safety-related parts, such as motors, sensors, and main PCBs (Printed Circuit Boards), must not be repaired or replaced by unauthorized personnel.
Unauthorized repairs may result in device malfunction, safety risks, or increased repair costs.
For accurate diagnosis and safe maintenance, we strongly recommend contacting our Customer Service Center or authorized service team.
To ensure patient safety, product reliability, and compliance with applicable regulations, all inspections and repairs should be carried out by the manufacturer or an authorized service provider.
In certain cases, organizations that are legally authorized and qualified to perform medical device repairs may carry out simple maintenance tasks or replace minor components.
However, critical safety-related parts, such as motors, sensors, and main PCBs (Printed Circuit Boards), must not be repaired or replaced by unauthorized personnel.
Unauthorized repairs may result in device malfunction, safety risks, or increased repair costs.
For accurate diagnosis and safe maintenance, we strongly recommend contacting our Customer Service Center or authorized service team.
Q.
What is the website address?
The official CARETECH website is www.caretech.co.kr.
You can also access our website by searching for “CARETECH” or “FLEXIEE” using your preferred internet search engine.
Our website provides product information, catalogs, user manuals, videos, and customer support resources.
You can also access our website by searching for “CARETECH” or “FLEXIEE” using your preferred internet search engine.
Our website provides product information, catalogs, user manuals, videos, and customer support resources.
Q.
Can I purchase consumables and replacement accessories (e.g., pads, remote controls, power cords, etc.)?
Yes. Consumables and replacement accessories, including pads, remote controls, power cords, and other applicable items, are available for separate purchase.
For information regarding availability, compatibility, and pricing, please contact CareTech Customer Service.
Our team will be happy to assist you in identifying the appropriate replacement parts for your device.
For information regarding availability, compatibility, and pricing, please contact CareTech Customer Service.
Our team will be happy to assist you in identifying the appropriate replacement parts for your device.
Q.
How do I operate the product?
After properly positioning and adjusting the device according to the patient’s body size and treatment requirements, connect the power cord and turn on the main power switch.
Once the device has completed its initialization process and is ready for operation, press the START button on the remote control to begin therapy.
For detailed instructions on setup, operation, and parameter settings, please refer to the product user manual provided with the device.
Once the device has completed its initialization process and is ready for operation, press the START button on the remote control to begin therapy.
For detailed instructions on setup, operation, and parameter settings, please refer to the product user manual provided with the device.
Q.
How do I adjust the range of motion (ROM) angle?
To adjust the range of motion (ROM) angle, press the EXT (Extension) or FLEX (Flexion) button on the remote control to select the desired adjustment mode.
Then, use the arrow (< or >) buttons to increase or decrease the angle to the desired setting.
Depending on the model, a separate confirmation or setting button may be required to save the selected angle.
Please refer to the product labels and user manual for detailed operating instructions specific to your device.
Then, use the arrow (< or >) buttons to increase or decrease the angle to the desired setting.
Depending on the model, a separate confirmation or setting button may be required to save the selected angle.
Please refer to the product labels and user manual for detailed operating instructions specific to your device.
Q.
How do I adjust the speed setting?
To adjust the operating speed, press the SPEED button on the remote control to enter speed adjustment mode.
Then, use the arrow (< or >) buttons to increase or decrease the speed to the desired level.
Most models offer multiple speed settings, typically ranging from Level 1 to Level 7.
Depending on the model, a separate confirmation or setting button may be required to save the selected speed.
Please refer to the device display and user manual for detailed instructions specific to your model.
Then, use the arrow (< or >) buttons to increase or decrease the speed to the desired level.
Most models offer multiple speed settings, typically ranging from Level 1 to Level 7.
Depending on the model, a separate confirmation or setting button may be required to save the selected speed.
Please refer to the device display and user manual for detailed instructions specific to your model.
Q.
How do I adjust the treatment time?
To adjust the treatment time, press the TIME button on the device control panel or remote control to enter timer setting mode.
Then, use the arrow (< or >) buttons to increase or decrease the treatment duration as desired.
Most models allow time adjustments in 5-minute increments, with a maximum setting of up to 60 minutes.
Depending on the model, a separate confirmation or setting button may be required to save the selected time.
Please refer to the device display and user manual for detailed instructions specific to your model.
Then, use the arrow (< or >) buttons to increase or decrease the treatment duration as desired.
Most models allow time adjustments in 5-minute increments, with a maximum setting of up to 60 minutes.
Depending on the model, a separate confirmation or setting button may be required to save the selected time.
Please refer to the device display and user manual for detailed instructions specific to your model.
Q.
What are the VIBRATION, LIMITED PAUSE, and PROGRESS exercise modes?
The CPM device offers several advanced exercise modes designed to support rehabilitation and improve joint mobility.
VIBRATION (V)
This mode provides small-amplitude oscillating movements at the preset flexion and extension end ranges.
By repeatedly moving back and forth near the end of the range of motion, it helps promote joint mobilization and improve end-range flexibility.
LIMITED PAUSE (LP)
In this mode, the device pauses briefly at the preset flexion and extension end ranges before resuming movement.
This temporary hold provides a gentle stretching stimulus to the surrounding soft tissues and may help improve joint range of motion.
PROGRESS (P)
This mode gradually increases the range of motion over time within the user-defined limits.
It is designed to support progressive rehabilitation by allowing the joint to adapt gradually to increased movement during therapy sessions.
For detailed instructions on activating and configuring these modes, please refer to the product user manual.
VIBRATION (V)
This mode provides small-amplitude oscillating movements at the preset flexion and extension end ranges.
By repeatedly moving back and forth near the end of the range of motion, it helps promote joint mobilization and improve end-range flexibility.
LIMITED PAUSE (LP)
In this mode, the device pauses briefly at the preset flexion and extension end ranges before resuming movement.
This temporary hold provides a gentle stretching stimulus to the surrounding soft tissues and may help improve joint range of motion.
PROGRESS (P)
This mode gradually increases the range of motion over time within the user-defined limits.
It is designed to support progressive rehabilitation by allowing the joint to adapt gradually to increased movement during therapy sessions.
For detailed instructions on activating and configuring these modes, please refer to the product user manual.
Q.
How do I adjust the device to fit the patient's leg length?
To ensure proper alignment, first position the device so that its joint axis corresponds with the patient’s anatomical joint axis.
Measure the distance from the hip joint to the center of the knee joint and from the knee joint to the heel or foot, then adjust the thigh and lower-leg link lengths accordingly.
Release the link locking mechanism, adjust the length to fit the patient’s leg, and reposition the leg so that it is properly supported and aligned within the device.
Once the correct position has been achieved, securely tighten the knobs or locking mechanisms to prevent movement during therapy.
Accurate leg length adjustment is essential for proper joint alignment, patient comfort, and safe operation of the device.
For detailed fitting instructions, please refer to the product user manual.
Measure the distance from the hip joint to the center of the knee joint and from the knee joint to the heel or foot, then adjust the thigh and lower-leg link lengths accordingly.
Release the link locking mechanism, adjust the length to fit the patient’s leg, and reposition the leg so that it is properly supported and aligned within the device.
Once the correct position has been achieved, securely tighten the knobs or locking mechanisms to prevent movement during therapy.
Accurate leg length adjustment is essential for proper joint alignment, patient comfort, and safe operation of the device.
For detailed fitting instructions, please refer to the product user manual.
Q.
What should I do if the device shifts or lifts during use?
If the device shifts, slides, or lifts during operation, first check that it is properly positioned and securely adjusted to fit the patient’s body.
Reassess the alignment and fastening of all supports, straps, and adjustment points to ensure a stable setup.
If additional stability is required, the end of the device may be positioned against a wall to help minimize movement during therapy.
To protect the wall surface and the device, we recommend placing a towel, cushion, or protective pad between the device and the wall.
Proper positioning and secure fitting are important for safe operation, effective therapy, and patient comfort.
Reassess the alignment and fastening of all supports, straps, and adjustment points to ensure a stable setup.
If additional stability is required, the end of the device may be positioned against a wall to help minimize movement during therapy.
To protect the wall surface and the device, we recommend placing a towel, cushion, or protective pad between the device and the wall.
Proper positioning and secure fitting are important for safe operation, effective therapy, and patient comfort.
Q.
What should I do if the device makes unusual noise during operation?
It is normal for the device to produce occasional operating sounds during use.
In many cases, noise may be related to the operating environment, device setup, or the positioning of moving components.
If you notice unusual noise, stop the device and inspect the connection points, moving joints, and adjustable components to ensure they are properly secured.
If necessary, gently clean the affected areas with a soft cloth and then resume operation.
If the noise persists after these checks, the device may require further inspection or maintenance.
In this case, please discontinue use and contact our Customer Service Center or authorized service team for assistance and technical support.
In many cases, noise may be related to the operating environment, device setup, or the positioning of moving components.
If you notice unusual noise, stop the device and inspect the connection points, moving joints, and adjustable components to ensure they are properly secured.
If necessary, gently clean the affected areas with a soft cloth and then resume operation.
If the noise persists after these checks, the device may require further inspection or maintenance.
In this case, please discontinue use and contact our Customer Service Center or authorized service team for assistance and technical support.
Q.
What should I do if the remote control does not light up after the device is powered on?
If the remote control does not illuminate after the device has been powered on, first check that the remote control cable is securely connected to the device.
In some cases, the cable may be partially disconnected or the connection may be loose.
Try disconnecting and reconnecting the cable firmly, and inspect the cable for any signs of bending, pinching, or damage.
If another compatible device or remote control is available, swapping the remote control may help identify the source of the issue.
If the remote control still does not power on after these checks, the device may require inspection of the internal connector, cable, or remote control module.
Please discontinue use and contact our Customer Service Center or authorized service team for further assistance and diagnostic support.
In some cases, the cable may be partially disconnected or the connection may be loose.
Try disconnecting and reconnecting the cable firmly, and inspect the cable for any signs of bending, pinching, or damage.
If another compatible device or remote control is available, swapping the remote control may help identify the source of the issue.
If the remote control still does not power on after these checks, the device may require inspection of the internal connector, cable, or remote control module.
Please discontinue use and contact our Customer Service Center or authorized service team for further assistance and diagnostic support.
Q.
What should I do if the remote control lights up but no text appears on the display?
If the remote control is powered on but no text or information appears on the display, first check that the remote control cable is securely connected to the device.
A loose or partially connected cable may cause the display to appear blank or prevent characters from being shown properly.
Try disconnecting and reconnecting the cable firmly, and inspect the cable for any signs of bending, pinching, or damage.
If another compatible remote control is available, connecting it temporarily may help identify whether the issue is related to the remote control, cable, or device.
If the display remains blank after these checks, the display module, cable connector, or internal electronics may require inspection.
Please discontinue use and contact our Customer Service Center or authorized service team for further assistance and diagnostic support.
A loose or partially connected cable may cause the display to appear blank or prevent characters from being shown properly.
Try disconnecting and reconnecting the cable firmly, and inspect the cable for any signs of bending, pinching, or damage.
If another compatible remote control is available, connecting it temporarily may help identify whether the issue is related to the remote control, cable, or device.
If the display remains blank after these checks, the display module, cable connector, or internal electronics may require inspection.
Please discontinue use and contact our Customer Service Center or authorized service team for further assistance and diagnostic support.
Q.
What should I do if the remote control buttons do not respond?
If the device does not respond when you press the remote control buttons, first check that the remote control cable is securely connected.
A loose or unstable connection may prevent button inputs from being recognized properly.
Try disconnecting and reconnecting the cable firmly, and inspect the cable for any signs of bending, pinching, or damage.
If another compatible remote control is available, temporarily connecting it may help determine whether the issue is related to the remote control, cable, or device.
If the buttons still do not respond after these checks, the internal switches, connectors, or control circuitry may require inspection.
Please discontinue use and contact our Customer Service Center or authorized service team for further assistance and diagnostic support.
A loose or unstable connection may prevent button inputs from being recognized properly.
Try disconnecting and reconnecting the cable firmly, and inspect the cable for any signs of bending, pinching, or damage.
If another compatible remote control is available, temporarily connecting it may help determine whether the issue is related to the remote control, cable, or device.
If the buttons still do not respond after these checks, the internal switches, connectors, or control circuitry may require inspection.
Please discontinue use and contact our Customer Service Center or authorized service team for further assistance and diagnostic support.
Q.
What should I do if a SENSOR ERROR message appears?
If a SENSOR ERROR message appears, the device will automatically stop operating as a safety precaution.
First, turn the device off and wait approximately 5 seconds before turning it back on.
If the normal angle display appears and the device resumes operation, the error may have been caused by a temporary sensor detection issue.
If the same message reappears intermittently after restarting the device, inspect the sensor connections and cables to ensure that they are securely connected and free from bending, pinching, or damage.
If the SENSOR ERROR message continues to occur, the device may require a detailed inspection of the internal sensor system.
Please discontinue use and contact our Customer Service Center or authorized service team for further diagnosis, repair, and technical support.
First, turn the device off and wait approximately 5 seconds before turning it back on.
If the normal angle display appears and the device resumes operation, the error may have been caused by a temporary sensor detection issue.
If the same message reappears intermittently after restarting the device, inspect the sensor connections and cables to ensure that they are securely connected and free from bending, pinching, or damage.
If the SENSOR ERROR message continues to occur, the device may require a detailed inspection of the internal sensor system.
Please discontinue use and contact our Customer Service Center or authorized service team for further diagnosis, repair, and technical support.
Q.
What should I do if a DRIVING ERROR message appears?
f a DRIVING ERROR message appears, please turn off the device immediately.
This error is a protective warning related to the drive system, including the motor and motor control circuitry.
Continuing to operate the device after this error occurs may result in damage to critical components, such as the main PCB (Printed Circuit Board).
After turning the power off, wait a few moments and then restart the device.
If the same error message reappears, the device may require inspection of the motor, drive system, or internal control electronics.
In this case, please discontinue use and contact our Customer Service Center or authorized service team for further diagnosis, repair, and technical support.
This error is a protective warning related to the drive system, including the motor and motor control circuitry.
Continuing to operate the device after this error occurs may result in damage to critical components, such as the main PCB (Printed Circuit Board).
After turning the power off, wait a few moments and then restart the device.
If the same error message reappears, the device may require inspection of the motor, drive system, or internal control electronics.
In this case, please discontinue use and contact our Customer Service Center or authorized service team for further diagnosis, repair, and technical support.
Q.
What should I do if the device emits smoke or a burning smell?
If you notice smoke, a burning smell, or any signs of overheating during operation, immediately turn off the device and disconnect the power cord from the electrical outlet.
These symptoms may indicate a malfunction in the internal circuitry, power supply, or other electrical components.
Continuing to operate the device under these conditions may pose a safety risk and could result in further damage to the equipment.
After disconnecting the power, discontinue use of the device and contact our Customer Service Center or authorized service team for inspection and assistance.
Do not attempt to operate or repair the device until it has been properly evaluated by qualified personnel.
These symptoms may indicate a malfunction in the internal circuitry, power supply, or other electrical components.
Continuing to operate the device under these conditions may pose a safety risk and could result in further damage to the equipment.
After disconnecting the power, discontinue use of the device and contact our Customer Service Center or authorized service team for inspection and assistance.
Do not attempt to operate or repair the device until it has been properly evaluated by qualified personnel.
Q.
What should I do if the device does not operate when the START button is pressed?
If the device is powered on but does not start when the START button is pressed, first check that the remote control is properly connected to the device.
A loose or unstable cable connection may prevent the START command from being transmitted correctly.
Try disconnecting and reconnecting the remote control cable securely, and inspect the cable for any signs of bending, pinching, or damage.
After reconnecting the cable, press the START button again to see if the device operates normally.
If the device still does not start, the issue may be related to the internal connectors, control circuitry, or drive system.
In this case, please discontinue use and contact our Customer Service Center or authorized service team for further diagnosis and technical support.
A loose or unstable cable connection may prevent the START command from being transmitted correctly.
Try disconnecting and reconnecting the remote control cable securely, and inspect the cable for any signs of bending, pinching, or damage.
After reconnecting the cable, press the START button again to see if the device operates normally.
If the device still does not start, the issue may be related to the internal connectors, control circuitry, or drive system.
In this case, please discontinue use and contact our Customer Service Center or authorized service team for further diagnosis and technical support.
Q.
What should I do if the device appears to be bent, misaligned, or structurally deformed?
If you notice that the device frame appears bent, misaligned, or structurally deformed during use, do not attempt to force it back into position or perform any corrective adjustments yourself.
First, visually inspect the device for any loose connections, excessive play, or obvious signs of damage.
In many cases, movement or misalignment may be observed in areas such as the upper frame or other adjustable structural components.
If any parts appear loose, avoid applying excessive force when tightening or adjusting them, as this may cause further damage to the device.
If the deformation or misalignment persists after a basic visual inspection, discontinue use immediately and contact our Customer Service Center or authorized service team.
Our technicians can provide an accurate assessment and recommend the appropriate corrective action to ensure safe operation.
First, visually inspect the device for any loose connections, excessive play, or obvious signs of damage.
In many cases, movement or misalignment may be observed in areas such as the upper frame or other adjustable structural components.
If any parts appear loose, avoid applying excessive force when tightening or adjusting them, as this may cause further damage to the device.
If the deformation or misalignment persists after a basic visual inspection, discontinue use immediately and contact our Customer Service Center or authorized service team.
Our technicians can provide an accurate assessment and recommend the appropriate corrective action to ensure safe operation.